Feature Requests

I would love to see some sort of indicator that a client has left a comment on a post while in the calendar view. Maybe this could be a bubble or something of that sort.

I'd like posts that have been repurposed to be grouped into one one (even if it's a settings option, not default) so that clients can approve them and/or add comments to the post as a whole and just toggle between platforms rather than scroll through each post on each platform in the preview.

Have a setting that will allow all content within a project to be automatically public so that when the calendar is shared with the client you don't have to also manually select each post. In addition, add an option for selecting multiple posts at once to add to a specific project from any view, including calendar view.

I wanted to provide some candid, constructive feedback regarding my experience using the platform. To give you some context, I fully intend to remain with Rella because of the amazing potential it has. As someone who loves and works in tech, my personal experience with the platform has been incredibly helpful. I have utilized a lot of your features, and it has genuinely streamlined my internal workflow. However, I am hitting a major wall when it comes to the client-facing experience, specifically when working with real estate professionals. In the real estate industry, time is an absolute premium. Agents do not have the bandwidth to figure out how to use a product; it needs to be intuitive right out of the gate. Right now, the friction on the client side is causing significant burnout, which impacts my business and client retention. First, there are no push notifications for "on-demand" reviews. Real estate agents are incredibly busy and constantly on the move. Right now, they do not receive push notifications allowing them to review on-demand updates regarding content. Because emails easily get lost in their daily pile, they miss critical updates entirely. Second, the platform utilizes paywalled shortcuts. Currently, users have to pay for an additional seat just to access the home screen Rella shortcut. Restricting this basic ease of access behind a seat fee creates an immediate barrier to entry for the client. Third, there is a distinct lack of clear client directions. One of my clients explicitly mentioned that it’s simply not clear what they are supposed to do next when they log in. Because the interface isn't intuitive for them, I have to constantly train my own clients. It has turned into an ongoing chore and an inconvenience rather than a tool that saves us time. Ultimately, this leads to a "Gmail retreat." I currently have two major clients who are starting to get so burnt out by the platform's learning curve that they have just started going back to Gmail to communicate. When clients naturally drift back to basic email because a dedicated platform feels too overwhelming, it defeats the purpose of bringing them into the ecosystem. I genuinely love what you are building, which is why I want to see it succeed. For Rella to truly work for service providers like me, the client experience needs to match the quality of the creator experience. It needs to be dead-simple for non-tech-savvy clients who just want to review, give feedback, and approve work on the fly without a manual. I hope this feedback helps your product team streamline the client portal and notification system.

It would be awesome if my clients could see which profiles are tagged on which Instagram photo when I send them the preview! The list is helpful but not nearly clear enough for the client to decipher! The tag option is available internally, but not externally!

Would be great to be able to "resolve" a client comment, so it can be easier to track exactly what changes the team has made.

When going through revisions in docs, it would be amazing if we could track changes similar to word.

Ability to set Team members to require approval before being able to schedule a post. We have levels of team members as an in-house operation. Would be great if our junior marketing could help by uploading media/captions etc but NOT accidentally (🤔) set it to approved and it goes out with errors.

I have a rella account but so does an agency i partner with - it would be great if they could just add me and it links the clients i need to see from their end. We're already paying 2x the membership fee, shouldnt have to be 3x just for them to add a seat when i already have an account.

I love the public views - great option to work with clients. I wonder an social space automation to do the following because I have two different client types to consider. Are clients that need to approve their content this one is pretty self explanatory. The second type is clients that allow us the freedom to create and post without approval but we would still like to allow them the ability to see the calendar with what is being posted. To my understanding you need to select the posts that are visible in public view. It would be nice to have an automation or rule that would automatic include them in public view based on status. ie. it would be visible in public view if the status was 'approval needed', 'scheduled' and 'published'. May set this space wide? Right now for our clients that we don't need approval for, I need to manually go in and remember to add the post. Seems like added work and extra stuff. A pain if you have a one off couple of posts here or there.