Hi Natalie and the Rella Team,

I just wanted to share how much I’ve been enjoying Rella so far! It’s such a great platform, especially from a social media manager’s (soon to be marketing agency, whoop whoop!) perspective. The features are super helpful and well thought out.

That said, after using it with several clients, I’ve come across a few things that could make the experience even better (for both agencies and clients). To give you some background, I used to manage approvals through Google Sheets, so while this platform has saved ME as a SMM a ton of time, there’s definitely been a big learning curve for everyone involved, which is no fun and affects client experience and time spent on troubleshooting and finding solutions for the client.

Here are a few suggestions and areas I’d love to see improved:

Pricing for Client Seats:

It would be amazing to have different pricing for agency/team seats and client-facing seats. My clients often get frustrated that they can’t edit captions directly, but upgrading them to a full seat feels unnecessary since they don’t need all the same permissions. A lighter “client seat” tier might be a fair solution for both sides.

Canva Integration:

Sometimes my clients want to update a word or image directly in the Canva file, it would be great if those changes could auto-sync into Rella if I provide them the Canva link in the notes section. Maybe this feature exists already, but I haven’t found a way to make it work.

Feed Rearranging:

It would be super helpful if we could move posts around in the feed even after they’ve been scheduled (I’m not sure if this is technically possible, but it would make planning more flexible).

Stories + Carousel Views:

I usually design posts and stories together in the same Canva file, and it would be great to toggle between both views in Rella when reviewing content, kind of like Canva’s setup.

Blog Writing Option:

Is there any chance Rella could eventually support long-form content, like blog writing and approvals?

Client Tutorials:

A non–Rella-branded tutorial video and PDF for clients would be awesome, something general that agencies can send to help clients learn the platform faster. Otherwise, I am stuck doing all these resources myself and that takes a ton of time in educating my client. Resources to help us onboard on clients easily would be extremely helpful.

Minor Tech Notes:

Highlighting or bolding in the notes section sometimes glitches on desktop.

Hashtag groups don’t always copy into posts correctly.

When I auto-post from my phone, hashtags from the “hashtag section” don’t appear (my workaround has been to add them in the caption).

Overall, I absolutely love the platform and see so much potential here. I just wanted to share my experience in case it’s helpful for future updates. I know how much work and care goes into building something like this, and I really appreciate what you’re doing.

Thank you so much for taking the time to read through my notes!